Please Expect 3 - 5 Business Days For Delivery within continental USA.

SHIPPING PROCEDURES

We attempt to ship your order by the quickest, most economical method. Some items are very large and  may have to ship by Freight truck LTL. In this case , unlike UPS , you must be present to sign for the package.  The freight company will contact you to schedule a delivery.  The boxes are large and awkward and you may need 2 people to unload the packages. The truck driver is not required to bring the package to your door. In some situations the large truck may not be able to get to your house. The freight company will contact you for pick up arrangements, such as shipping to a business location.  Christmas Done Bright is not responsible for refusal of shipment due to the above factors. Customer will be charged for shipping and return to origin.

 

 We use many different companies to deliver orders.  The company used for shipping is determined by our shipping department at the items departure.  This is principally determined by the dimensions of the item(s). When you place an order, the web site will automatically calculate your shipping charges with the exception of International shipments. in the latter case, we will send you a shipping quote normally within 24 hours. Upon receiving the shipping quote, you can complete your order by following the instructions on the email shipping quote. If you prefer to expedite your order, you may call us toll-free at (888)453-0599 after submitting the order and we will quote your shipping charges over the telephone and complete your order.

ORDERS REFUSED BY THE CUSTOMER UPON DELIVERY

If the customer refuses an order, they will be charged all shipping costs. If your order appears to be damaged, please accept delivery and contact us immediately. Do not refuse shipment. If there is any damage, we will replace your item(s) and handle all claims.

CANCELLATION POLICY

If you have placed an order with Christmas Done Bright and wish to cancel the order, call (888) 453-0599. If the order has already departed from our shipping department at the time of cancellation or the customer refuses shipment upon delivery, the customer is fully responsible and will be charged shipping to the destination and return to its origin. If the customer cancels the order before it has left our shipping department, there will be no charge.

ORDERS SHIPPED TO ADDRESSES OUTSIDE OF THE USA

Shipping charges shown on the web site are for delivery to address within the continental USA. Shipping outside this area will have additional fees.